Sales

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Across
  1. 1. dollar or unit sales goals set for the sales staff to achieve in a specified period of time
  2. 3. expressing yourself without the use or words
  3. 5. process of selling over the phone
  4. 6. sales person simply welcomes the customer to the store
  5. 8. the names of others people who might buy the product
  6. 12. potential customer
  7. 13. when salespeople ask previous customers for names of potential customers
  8. 14. potential customers are selected at random
  9. 17. takes place in a maufacturer's or wholesalers showroom or a customers place of buisness
  10. 19. Advantages or personal satisfaction a customer will get from a good or service
  11. 20. direct contact between a sales person and customer
  12. 21. feeling experienced by a customer through association with a product
  13. 22. logical reason for purchase
  14. 23. preparation for the face-to-face encounter with potential customers
Down
  1. 2. used when there has been little or no previous experience with an item
  2. 4. providing solutions to customers problem by finding a product that meets their need
  3. 7. Mayb be basic physical or extended attributes of the product or purchase
  4. 9. Matching the characteristics of a product to a customers needs and wants
  5. 10. Used when a person buys goods and services that he or she has purchased before but not regularly
  6. 11. are thoes that require more than a yes or no answer
  7. 15. used when a person needs little information about a product
  8. 16. the salesperson makes a comment or asks a question about a product in shich the customer shows interest
  9. 18. the sales person asks the customer if he or she needs assistance