Sales Best practices

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Across
  1. 2. partner transfer offered at the end of each call
  2. 5. offering a hiton membership
  3. 7. Immediately asking for the card details after quoting the rate.
  4. 9. Reminding the guest where they contacted, while closing the call
  5. 10. A brief summary of the reservation details before confirming
  6. 13. What the rooms has and how these amenities can enhance the stay
  7. 15. This rate gets you double points
  8. 16. Offering a sister property if the original location is unavailable
Down
  1. 1. This rate is for Hawaii locals and they must show a valid ID at check in
  2. 3. this rate requires ID/travel orders at check in
  3. 4. Offer to book additional reservation today
  4. 6. When booking multiple rooms, it's 1 to very 3 rooms
  5. 8. This rate includes breakfast for 2 and kids under age 5
  6. 11. Attach one to every reservation before confirming
  7. 12. Starting the call with your name and location
  8. 14. Add an additional amenity to the room rate when booking to enhance the stay experience