SALES EXPERIENCE

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Across
  1. 3. Learning the customer's purpose, needs and travel motivations.
  2. 4. Making the booking moment exciting and memorable.
  3. 6. Creating an immediate professional and friendly first contact.
  4. 7. A warm, genuine welcome that sets a positive tone.
  5. 9. Building trust through rapport and personal engagement.
  6. 10. Providing tailored travel solutions based on the customer’s needs.
Down
  1. 1. Offering personalised tips and thoughtful finishing touches.
  2. 2. Gathering key trip details like budget, dates and preferences.
  3. 4. Staying in touch through care calls and updates.
  4. 5. Confidently moving the customer to confirm their travel plans.
  5. 8. Checking in, clarifying details and overcoming concerns.
  6. 11. Proactively suggesting insurance, tours and value-add products.