Sales Techniques and Communication

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Across
  1. 4. Looking directly at someone’s eyes when talking
  2. 6. A blended fruit drink, sometimes without added sugar
  3. 9. The way someone physically holds themselves
  4. 10. Expressions used to show emotion or reaction
  5. 11. Lacking confidence or certainty
  6. 12. Paying attention to what someone is saying
  7. 13. Selling through displays or signage
  8. 16. Type of selling by making helpful recommendations
  9. 18. A similar option offered when something is unavailable
  10. 20. Deal or discount to increase sales
  11. 23. Food ordered to be eaten elsewhere
  12. 27. Action provided to meet customer needs
  13. 28. A helpful suggestion based on the customer's needs
  14. 31. Encouraging a customer to buy more or upgrade
  15. 32. Directing a customer to a more experienced staff member
  16. 34. The value the feature provides the customer
  17. 35. Selling when the customer knows what they want
  18. 37. Expression of dissatisfaction from a customer
Down
  1. 1. Changing a dish to meet a customer’s needs
  2. 2. Ingredients that may cause allergic reactions
  3. 3. Feeling sure of yourself or your knowledge
  4. 5. Nonverbal signals from posture and gestures
  5. 7. Contains no wheat-based ingredients
  6. 8. Display of ready-to-eat food items
  7. 14. The person receiving service
  8. 15. Working together effectively with others
  9. 17. The way your voice sounds
  10. 19. How loud or quiet your speech is
  11. 21. Spoken communication
  12. 22. Bringing food to a customer off-site
  13. 24. Selling based on customer needs and benefits
  14. 25. A reduction in price
  15. 26. Body language and facial expressions
  16. 29. Limited-time or featured menu items
  17. 30. Item sold in a hospitality setting
  18. 33. List of food and drink items
  19. 36. A specific detail of a product or service