Salesforce Basics

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Across
  1. 2. The process of connecting two or more Salesforce orgs together.
  2. 3. A Salesforce component for creating reusable sections of functionality.
  3. 4. Salesforce program where experts answer questions and offer guidance.
  4. 8. A testing framework for Salesforce applications.
  5. 9. The process of optimizing and improving Salesforce performance.
  6. 10. A Salesforce component for creating visual representations of data.
  7. 11. A programming language used for customizing and extending Salesforce.
  8. 13. Salesforce's flagship product for Customer Relationship Management (CRM).
  9. 14. A Salesforce feature that enables automating processes based on defined criteria.
Down
  1. 1. Salesforce's annual conference where new products and features are announced.
  2. 5. Salesforce's primary cloud-based platform for customization and development.
  3. 6. Salesforce technology that allows real-time integration with external systems.
  4. 7. Salesforce product that helps businesses manage customer support and service interactions.
  5. 12. The foundation for building applications on the Salesforce platform.
  6. 13. The concept of ensuring data access is appropriate and controlled in Salesforce.