Salesforce Terminology Crossword

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Across
  1. 4. Lets you talk to other associates and share information in real time
  2. 8. This is where you track tickets like service incidents and adjustments
  3. 9. Notable conversation with a member
  4. 10. Account type for businesses, organizations, SEG's
  5. 11. Account type for indirect dealers
  6. 14. Also known as member IDs (two words - no space)
  7. 15. Prospective member or business opportunity that is NOT in SF yet
  8. 16. Links to create a lead or referral (two words - no space
Down
  1. 1. Tracks details about deals including which account they're for, who the players are, and the amount of potential sales
  2. 2. This describes indirect dealers (two words - no space)
  3. 3. This is used for things you can't do on you own and you need to have another associate complete (note: this can be for a member or prospective member)
  4. 5. Requires a fixed time period like an appointment or SEG event
  5. 6. View lists of YOUR cases, leads, contacts, opportunities, dashboards, calendar (two words - no space)
  6. 7. Account type for an individual/consumer
  7. 12. This is where you search everything (three words - no spaces)
  8. 13. To follow up with a member