Salon/Spa business

4. Refers to the atmosphere of ones surroundings, the feeling of the place, its aura.
5. Includes gowns, towels, linens and furniture fabrics. Should be soft and comfortable.
7. Clients come to you for a personalized recommendation then purchases the products on the web.
8. Ingredients that will not harm their skin or environment.
10. Composite of market statistics used to identify the general characteristics of individual within the market.
12. Relevant client attributes and characteristics combined with the financial value of a client
14. Goals that are specific, measurable, achievable, realistic and timely.
15. Refers to people who make habitual use of another person's services.
16. Believed to be the first ancient culture to develop extensive beauty products.

1. The process that gives you access to people and resources within the industry.
2. Purchases more on personal reason than facts, maybe their friend has a similar product.
3. Defined as a philosophy relating to wholes or complete systems rather than the analysis, treatment or dissection of.
6. Puts up a struggle and has a strong desire to debate.
9. This color is very healing for decor of your spa/salon.
11. (1400-1600) known as the period of rebirth of art, culture, creativity and civilization.
13. Selling specialized and/or additional services to clients beyond what they originally scheduled for.,