Sample 1 Crossword

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Across
  1. 2. Engineering The act of deceiving individuals or systems to gain access
  2. 3. Frequently Asked Questions
  3. 5. What month of the year is often associated with celebrating Customer Service Week
  4. 8. What do customers seek when they contact support
  5. 10. The process of verifying the identity of users or systems
  6. 12. A type of attack that disguises malicious software as legitimate
Down
  1. 1. Customer _____________ is the measure of how pleased and content customers are with a product, service, or overall experience
  2. 4. Metrics and Measurement to track service performance
  3. 6. Understanding and sharing the feelings of customers
  4. 7. Security A practice of ensuring data privacy and compliance
  5. 9. The term for providing assistance to customers via written messages
  6. 11. A measure of how likely a customer is to recommend a company