SAP Review

5. Before requesting a Service Interruption Letter, you'll need to verify customer was without power and the timeframe for which they were out through this application
7. when a customer receives 2 or more returned payments in a 12 month period they are automatically placed on this list
8. allow customers to pay approximately the same amount over an 11 month period by leveling out high/low seasonal bills
9. you must always do this to the dunning process when manually reconnecting a customer who was disconnected for non-payment
11. Clarification Cases are created by the front office when we cannot complete the customer request and are also called this.
12. Payments that are not posted immediately (Mail check, Express Check, ACH Payments)

1. a third party vendor AES uses to process payments.
2. can be created for Security Deposits or Account Balance.
3. a federally funded program to assist low-income households with their winter heating bills.
4. this type of account is an inactive account that has an unpaid balance for 45 days or more
6. responsible for processing payments for AES that are received by mail, banks, and miscellaneous pay agents.
7. represent specific situations that require attention or resolution
10. allows you to access and/or update customer's online account information as well as impersonate the account for viewing and assisting the customer.