SAP Review

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Across
  1. 2. created when a specific situation requires attention or resolution
  2. 4. also referred to as solar or renewable energy
  3. 8. someone who is authorized to do business with AES, but is not financially responsible
  4. 10. a person or an organization that has a relationship with AES
Down
  1. 1. a fixed monthly fee that all customers pay for electric service, even if no electricity is used
  2. 3. blocks the account from entering the next step of the collection process for a limited period
  3. 5. used as reminders for agents to follow up on accounts that have assignments that need to be completed at a future date
  4. 6. the readings that are gathered every 15 minutes from meters are called this
  5. 7. allows customers to pay approximately the same amount over a 12 month period by leveling out high/low seasonal bills
  6. 9. a federally funded program to assist low-income households with their winter heating bills