Sarah Shum crossword

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Across
  1. 3. duties include ticket sales,assisting customers with checkin,monitoring baggage areas
  2. 7. supervises the cabin crew team managing on flight service
  3. 8. look after the needs of passengers who see them chiefly as providers of customer service
  4. 9. planttechnicians maintain and repair aircraft
  5. 11. load and unload baggage and other cargo
Down
  1. 1. duties include selling tickets,assigning seat for passengers and rebooking passengers
  2. 2. ensures the safe and quick turnaround of an aircraft. make sure that its cleaned
  3. 4. the same as air frame technicians
  4. 5. works at boarding gate duties may include making boarding annoucements
  5. 6. managersthe airline flight crew and is responsible for making all necessary decisions
  6. 10. same as baggage handlers