SAT TV DAY 4

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Across
  1. 3. As a Care Agent, you are responsible to action various calls from both End Users and ___.
  2. 5. ___ are not applicable for Additional programming service codes.
  3. 6. Hybrid accounts default with the ___ that was selected by the building owner and can not be changed (usually Starter or Good package is the default)
  4. 7. This section in Billing tab in CSG will show you ALL the charges, payments, fees, adjustments, taxes, and promotions on the selected bill.
  5. 9. Hybrid technology can work to provide Satellite TV service in a building via a Head-End or ___ Installation
  6. 10. Before you complete the CWT order you must create a CSG ___ account to generate a CSG Account Number
Down
  1. 1. When creating a Quote Request in CWT, you must search by the ___ of the service address to confirm if the building is a Hybrid location.
  2. 2. Billed only when programming change happens in the middle of a billing cycle
  3. 4. Displays the interactions that the customer has had with previous agents
  4. 7. Wizard The ___ found in the Billing tab in MultiVu is used to create a ticket for an adjustment.
  5. 8. An ___ is the resident (senior) who uses the TV service that is subscribed to by the building, either via head-end or a digital installation, without making any receiver or programming changes.