Scary Great Customer Service

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Across
  1. 4. The secret to great customer service is to make them feel like the most ___ person in the room
  2. 5. Take this to show you are trying to help meet the need
  3. 7. Show this when talking to customers who are upset or angry
  4. 8. Maintain this to show you're paying attention (2 words)
Down
  1. 1. Use this form of listening to understand the meaning behind the words
  2. 2. Customers should be greeted this fast
  3. 3. Try to build this to get in sync with your customers
  4. 6. Customers should be greeted with a genuine