Section B - Module 2

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Across
  1. 1. "R" in the "LEARNT" process for dealing with customer complaints stands for React _____________
  2. 3. "A" in the "LEARNT" process for dealing with customer complaints
  3. 4. "N" in the "LEARNT" process for dealing with customer complaints stands for _________ the customer
  4. 5. When you are unable to handle or take care of a customer complaint, you should __________ the customer to a colleague who will be able to assist
  5. 8. "T" in the "LEARNT" process for dealing with customer complaints stands for Take Appropriate ____________
Down
  1. 2. "E" in the "LEARNT" process for dealing with customer complaints
  2. 6. If things go wrong, you should win your customer back with service __________
  3. 7. "L" in the "LEARNT" process for dealing with customer complaints