Seek First To Understand Then Be Understood

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Across
  1. 3. listening where you only listen to parts that interest you
  2. 5. listening where you ask questions to dig up emotions
Down
  1. 1. listening where you tell the person how to handle things
  2. 2. listening where you say things like "cool" and "yeah"
  3. 4. listening where you don't watch tone and body language