Sell to the Retail Customer

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Across
  1. 3. Question that suggests a particular answer
  2. 6. Friendly posture and movements that welcome customers
  3. 8. Range of options available to the customer
  4. 14. Question answered with yes or no
  5. 16. Person who buys goods or services from a business
  6. 20. Arrangement of products to attract attention
  7. 21. Clearly describe information or features
  8. 22. Written proof that something was bought
  9. 24. Complete process of buying or selling
  10. 26. Confidence a customer feels in the seller
  11. 27. Store rule that guides actions and decisions
  12. 28. Paying attention to what the customer says
  13. 30. Asking questions to understand customer needs
  14. 31. Question used to confirm understanding
  15. 34. Crossed arms or posture showing discomfort or resistance
  16. 35. Things a customer must have or require
  17. 37. Ways a product helps the customer
  18. 39. Electronic payment made using a card
Down
  1. 1. Friendly first words spoken to a shopper
  2. 2. Item offered for sale
  3. 4. Reduction in the normal selling price
  4. 5. Process of selling goods to customers
  5. 7. Replacing a bought item with another
  6. 8. Physical money used for payment
  7. 9. Concern or reason a customer may not buy
  8. 10. Protection against theft, loss, or fraud
  9. 11. Reminder that confidence and attitude matter in sales
  10. 12. Amount of money charged for an item
  11. 13. Money given to complete a purchase
  12. 15. Promise to repair or replace a faulty product
  13. 17. Question that requires more than yes or no
  14. 18. Suggest a suitable product to a customer
  15. 19. Uncrossed arms and relaxed stance showing approachability
  16. 23. Help a customer during their purchase
  17. 25. Worth or usefulness of a product for its price
  18. 29. Final step where the sale is completed
  19. 32. Being correct and free from mistakes
  20. 33. Money returned after a purchase
  21. 36. Help and support provided to shoppers
  22. 38. Encourage purchase of a higher-value item