Seminar 4 - Revision 1

7. The development of a novel idea.
8. Inventory held in order to absorb large increase in supply or demand.
10. Putting into practice anything new that an organisation has not done before.
11. The physical and psychological setting in which a service experience is organised and delivered.
14. A system for managing advanced reservations through pricing and other mechanisms to maximize profitability.
15. The strategy of adjusting inputs so that outputs match demand
18. The complete supply chain dedicated to the reverse flow of goods for return, repair or recycling.
19. Authorizing employees to make critical decisions about how their work should be done.
20. A systematic arrangement of actions design to achieve specific outcomes.
22. The variety of responses consumers may have to a service experience.

1. The proportion of effective capacity that is achieved.
2. the scope of a job by assigning more responsibility for the work done – Job enrichment.
3. The systematic improvement of processes and outputs through incremental innovation.
4. Any quantifiable item that is stored and used in an operation to satisfy a customer demand.
5. The shift of production from in-house to a supplier.
6. The design of production or operations in order to maintain quality.
9. A production system in which an operation is broken down into distinct processes that are completed on a small number or ‘batch’ of products at a time.
12. Characteristics of a product or service which directly contribute to winning business from customers.
13. The maximum possible output in a given time.
16. The physical and psychological setting in which manufacturing is organised and delivered.
17. All the features or characteristics of a product or service that allow it to satisfy stated or implied needs.
21. The size or scale of the output, i.e. how many items are manufactured or customers served in a specified time period.