September '16 BSL Meeting Activity

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Across
  1. 3. this type of customer has a dedicated line when calling the contact center
  2. 5. this is given for service, security, and sales
  3. 6. this needs to be submitted by noon on the 5th business day of the month
  4. 8. program that allows two customers to receive $50 gift cards if certain requirements are met
  5. 9. notified of suspected employee fraud
  6. 11. can be purchased for any amount up to $1000
  7. 12. a great place for customers to put important documents
  8. 14. audit performed twice a year by the ROM
Down
  1. 1. this is filled out for cash transactions over $10,000, not always prompted by teller capture
  2. 2. where Risk Wednesday is found
  3. 4. once this is received it needs to be kept under dual control until verification in front of the customer
  4. 7. what we tell corporate security when they call if an alarm is activated
  5. 10. this needs to be done to any cash box at the end of the day, even UB2 terminals
  6. 13. notified of suspected customer fraud/elder abuse