Series 3

2. The street the office is on
3. Sticking to your schedule ensures you will hit this target
6. What should you do when a chat passes 15 minutes with no end in sight
8. Multiple chats at once is called?
10. How many TMs are currently in CS
11. Out of the two tiers of advertisers, these are ones that we do not have as many escalation paths for.
12. When you escalate, sometimes you receive one of these numbers
14. Founder of Facebook
16. If you achieve 2.9 or better you will receive 3 pts on the shift bid for this metric
17. What Shelly does to make us all happy
19. Our second addition to your management team recently.
21. The Call Compliance percentage target in a word
23. The amount of minutes you have to respond to an advertiser on chat

1. The program you need to call those advertisers
3. What is the building we work in sometimes called?
4. Think Lead Gen and what you should do when you see a card
5. The activity you do with your manager every month!
7. This TM has worn many hats...Agent, Trainer, SME
9. This metric will be effected if you are unable to solve the advertisers issue.
13. Who provides the answers to all of your questions in the Help Chats
15. The other tier of Advertiser we support
18. The workforce management program you use to check your schedule
20. the time from when you accept a chat to when you end it
22. What is the restaurant on floor 1 in our building called