Service & Access

1234567891011121314
Across
  1. 3. Process used to establish identity and authorisation
  2. 6. Complaint category involving behaviour or conduct
  3. 7. ATO virtual assistant that answers general tax enquiries
  4. 9. Matching a voice against an enrolled voiceprint
  5. 10. Complaint category involving knowledge or training gaps
  6. 12. Hardware registered to access ATO app features
  7. 13. Live online communication channel with clients
  8. 14. Complaint category involving data or information breaches
Down
  1. 1. Six digit code used to verify devices
  2. 2. System used to record and review customer interactions
  3. 4. Recording, chat or contact between a client and the ATO
  4. 5. Authenticated web chat platform linked to Siebel
  5. 8. Complaint category relating to advice and procedures
  6. 10. Client record management system used by the ATO
  7. 11. Biometric identifier used in Voice Authentication