Service Cloud Articles - #1846

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Across
  1. 4. This detail will be used when sending the VoCM survey to the merchant. (2 words)
  2. 6. The 10-digit account identifyer obtained from the caller. (2 words)
  3. 8. This communication skill should be used to gather as much detail as possible about the merchant's issue. (2 words)
  4. 11. Agents should just save their case before selecting this option to further assist the merchant. (3 words)
  5. 12. A program with a graphical user interface for displaying HTML files, used to navigate the World Wide Web.
  6. 13. The name the merchant uses to log into a website. (2 words)
Down
  1. 1. These can be found in the Service Cloud, and will provide further instruction for current and pending issues. (2 words)
  2. 2. This case field quickly references the merchant's issue.
  3. 3. The software that supports a computer's basic functions. (2 words)
  4. 5. This case field provides details about the merchant's issue.
  5. 7. Agents should use Impersonation to complete this task before escalating. (2 words)
  6. 9. The edition of a program with a graphical user interface for displaying HTML files, used to navigate the World Wide Web. (2 words)
  7. 10. This is the type of article.