Service Cloud Articles #2019

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Across
  1. 2. The main topic of this article. (2 words)
  2. 4. If unable to access the merchant's account in CST, but assistance is still needed, use this program to help.
  3. 5. This is the type of article.
  4. 6. Part of the acronym MYMA. (2 words)
  5. 8. This acronym is also required for OTHD agents to gain access to a dual user account.
  6. 9. This piece of info is required for OTHD agents to access a dual user account. (2 words)
  7. 10. This error will populate on the Customer Information page if the details entered are incorrect. (2 words)
Down
  1. 1. The merchant needs this to access their online account. (2 words)
  2. 2. Advise the customer that is is better to have a ___________ for each account. (2 words)
  3. 3. This piece of info will be needed by Card Account agents to access dual user accounts. (2 words)
  4. 7. Part of the acronym MYCA. (2 words)