Service Desk Refresher - September 2/3

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Across
  1. 3. Initial access to most business systems applications is usually provided by this group
  2. 5. If a professor needs to change their podcast settings, it needs to be done by this team
  3. 7. Alumni Email for Life doesn’t guarantee that the user keeps the mailbox; rather, it sets up the UCSD address for email ___
  4. 8. The short name for ITS-SIS-AcademicAffairs (it’s not AcAff)
Down
  1. 1. Users that are visiting from other institutions are able to connect to this wifi network
  2. 2. Professors that need software for their course must fill out this form
  3. 3. While users don’t necessarily need to come to the front desk for a malware scan, they are required to come for this type of scan
  4. 4. The opposite of a dynamic IP
  5. 5. On UCSD wired networks, an IP starting with 172.xx usually a ___ IP address
  6. 6. Although leads are usually able to process VLAN changes, this group can do them if we are not able to