Service Excellence

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Across
  1. 2. something that happens to you that affects how you feel
  2. 3. be better than; surpass.
  3. 4. a strong feeling of support or allegiance.
  4. 8. the action of helping or doing work for someone.
  5. 9. a number of people who do something together as a group
Down
  1. 1. a polite expression of praise or admiration.
  2. 2. an outstanding feature or quality.
  3. 5. give one's attention to a sound.
  4. 6. a person who buys goods or services from a business.
  5. 7. a financial gain