Service Excellence

5. When a patient safety incident happens who should be notified?
6. We have _______ that explain how to disclose health information and the use of electronics for communication.
9. How we communicate quality improvement activities to families
11. All employees have specific ________ based on their position in the company.
12. Courses, policies, procedures, meetings, debriefing, risk assessments are all ways staff are trained in workplace ___________.
14. A way that we gather input from clients and families
15. Client files are kept for a minimum of ________ years.

1. Clients are ________ to read and document on their files.
2. If you have a concern and do not agree with the way it was addressed you can follow the _______ procedure.
3. Credentials/qualifications/competencies are tracked on the _________ report to ensure they are verified and up to date.
4. Catalyst, temperature tracking, protocols are all ways to reduce _______ to clients.
7. The quality improvement committee gathers data and sets ________ for improvement initiatives.
8. To enhance patient safety, increase efficiency and minimize variation in service we deliver we develop _______.
10. All staff require _____ before they can work with the clients or in the homes.
13. Client files and documents are updated _______ or when there are changes.