Service Expectations

2. One of the 3 F's
3. JCU was established in what month?
6. Admit and apologize when you make a mistake rather than blaming someone else or waiting for someone to find out.
7. Ask a member for this before you ask for their account number
8. We will ____look for opportunities that will enhance our ability to serve our members.
9. Manager who should be communicated to before communicating above them.
10. When leaving a voicemail for someone how many times should you proved your name and phone number?
11. The 2nd R in "The Three R's"

1. "I go beyond the extra mile to provide ___ service"
4. "Members always come first! They are not an ____ of our work, but the reason for it"
5. Understand that a __ is not personal- you presented a choice, and they made the choice, it is as simple as that.
6. ___ is a choice and yours is contagious
8. "____ members waiting to be served by establishing eye contact and thanking them for waiting"