Service Expectations

3. We will ____look for opportunities that will enhance our ability to serve our members.
5. Manager who should be communicated to before communicating above them.
9. When leaving a voicemail for someone how many times should you proved your name and phone number?
10. Communicate with management about frustrations or concerns. DO NOT ___"
13. Email should
14. Admit and apologize when you make a mistake rather than blaming someone else or waiting for someone to find out.
15. Ask a member for this before you ask for their account number
16. "____ members waiting to be served by establishing eye contact and thanking them for waiting"

1. JCU was established in what month?
2. ___ is a choice and yours is contagious
4. One of the 3 F's
6. "Be ____ caring- Look for financial solutions during EACH member interaction and do so because you care about our members and their financial needs.
7. "I go beyond the extra mile to provide ___ service"
8. The 2nd R in "The Three R's"
11. "Members always come first! They are not an ____ of our work, but the reason for it"
12. Understand that a __ is not personal- you presented a choice, and they made the choice, it is as simple as that.