Service Experience Co-Creation

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Across
  1. 4. This is part of the realm of memory experience
  2. 5. A group of people with similar characteristics contribute to open discussions
  3. 6. This is part of cognitive experiences
  4. 8. Service process take place in this physical environment
  5. 9. When a customer becomes your brand ambassador
  6. 11. This visualises a service process between customers and employees
  7. 12. Another name for an idea
  8. 13. Three words to describe the stages of growth and decline of goods/service
  9. 14. A celebrity who can promote your business
  10. 16. The initial phase of validating whether a new product will perform as expected
Down
  1. 1. Gathering information about a service or product
  2. 2. An early version/model of a product
  3. 3. A mental image of the customer journey
  4. 7. This is part of the user acceptance of a product
  5. 10. Gathering information from a customer segment
  6. 15. This study will decide if the business model is viable