Service Experience Co-Creation

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Across
  1. 1. Evaluating if enough resources, staff, or expertise are available
  2. 5. Visual map outlining the steps a customer takes
  3. 7. A contact point between an enterprise and its customers
  4. 8. Process of maintaining customer satisfaction and loyalty
  5. 9. Overall experience from initial contact to final purchase
  6. 11. Make a lasting customer imprint
  7. 12. Interaction that builds strong relationships with customers
Down
  1. 2. Analyzing if a project aligns with existing regulations and laws
  2. 3. Tracking satisfaction after service or sale completion
  3. 4. Data focuses on descriptive variables that cannot be measured or assigned a numeric value
  4. 6. Provide products and resources
  5. 10. Customer's recommendation of a brand to others