Service Management as a Practice

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Across
  1. 3. How the service is delivered
  2. 6. An IT service provider that is part of a different organization from its customer
  3. 7. The person who is held accountable
  4. 9. Optional finance activity
  5. 10. Rules that govern a process
Down
  1. 1. A structured set of activities designed to accomplish a specific objective
  2. 2. Any person who has an interest in an IT service
  3. 4. Any resource or capability of a service provider
  4. 5. Responsible for the operational management of a process
  5. 8. What the service does