Service Management as a Practice

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Across
  1. 4. Optional finance activity
  2. 6. An IT service provider that is part of a different organization from its customer
  3. 8. A structured set of activities designed to accomplish a specific objective
  4. 9. What the service does
  5. 10. The person who is held accountable
Down
  1. 1. Rules that govern a process
  2. 2. Responsible for the operational management of a process
  3. 3. Any person who has an interest in an IT service
  4. 5. How the service is delivered
  5. 7. Any resource or capability of a service provider