Service Management Chapter 3

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Across
  1. 4. A formal business structure recognized as a legal entity, with privileges and liabilities separate from those of its owners
  2. 8. A policy that takes seriously even the slightest violation of rules prohibiting harassment.(two words)
  3. 10. A legal obligation that requires a specific type of conduct. (3 words)
  4. 11. a payment voluntarily made or left by a customer to an employee
  5. 12. The portion of its profits paid by a corporation to its shareholders.
Down
  1. 1. A form of business structure in which one individual owns, and frequently operates, the business. (two words)
  2. 2. An individual or other entity that owns one or more shares (portions) of a corporation.
  3. 3. defines a “tip or other gratuity” as a payment voluntarily left by a customer for an employee, or a service charge imposed by the employer. (3 words)
  4. 5. A form of business structure where there is one or more general partners and one or more limited partners. (two words)
  5. 6. A policy that takes seriously even the slightest violation of rules prohibiting harassment.
  6. 7. A business partnership consisting of two or more owners or entities that share in the profits and losses of a business.
  7. 9. employment qualifications that employers are allowed to consider when making decisions about hiring and retaining employees. (two words)