Service Management Fun

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Across
  1. 2. SLA for P3 Incident Acknowledgement in hours
  2. 6. use of machines/scripts to do manual work
  3. 8. contains all relevant information about all components (software/hardware)
Down
  1. 1. servers/storage accessible over the internet
  2. 3. to make information unreadable by anyone who is not explicitly authorized to view that data
  3. 4. Software used for making International calls
  4. 5. Who do we call to report major incidents
  5. 7. SLA for p3 task resolution in weeks