SERVICE MANTRAS

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Across
  1. 2. Guest to be acknowledged in_____steps
  2. 5. Never point to show direction,always use the _________gesture
  3. 8. Avoid to use it in guest areas
  4. 11. escort the guest_________ when asked for directions
  5. 13. know your__________
  6. 14. a heart warming indian welcome
  7. 15. offer assistance with__________.The sequence is children, elders, ladies,gents
  8. 16. guest to be greeted in________ steps
Down
  1. 1. "Allow me to assist you with your__________"
  2. 3. Answer the _______________with a smile in your voice
  3. 4. open the_____ for an approaching guest
  4. 6. VIBS are _________
  5. 7. nonverbal communication
  6. 9. first impression matters
  7. 10. Allow the guest to enter the___________ first
  8. 12. own it and _________
  9. 15. be a detective everyday and find______ to wow the guest