Service Modification and Usage

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Across
  1. 3. A system supplying a public need like communications .
  2. 7. Utilisation of a service.
  3. 8. An example of customer's Self Service Option (SSO)
  4. 11. A network feature that allows high definition voice quality and faster call connection. Their service will remain on the 4G network while on a voice call, instead of falling back to 3G.
  5. 12. Use of mobile, tablet or mobile broadband service while overseas to make/receive calls and connect to the internet.
  6. 13. It enables customers with a compatible 4G capable service to video call other 4G customers with a compatible handset.
  7. 14. To cause something to start or make active.
Down
  1. 1. Contains Job Aids and Work Instructions.
  2. 2. Performs network queries for Siebel and Legacy services. Note: This tool will time out after 4hrs of idle time.
  3. 4. Suite of products for receiving and organizing voice messages.
  4. 5. A request coming from customer. Example: bar data services such as Mobile Internet, SMS, and Voice calls.
  5. 6. Make it partial or create minor changes.
  6. 8. Customer's option to control usages for mobile services like SMS, voice calls, and data.
  7. 9. Temporary suspension of service due to non-payment.
  8. 10. To make inactive or disconnect.