Service on Purpose

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Across
  1. 3. What should stop immediately when a customer is in the bank?
  2. 7. Name something you can offer while the customer waits
  3. 13. Place where Service on Purpose takes place
  4. 14. What should you do when a customer enters the building?
  5. 15. Step 5
  6. 16. Always use this during a transaction?
Down
  1. 1. Your work area should be free of this
  2. 2. Use this when speaking to a customer
  3. 4. Managers use this to ensure all steps are taken
  4. 5. A quality standard
  5. 6. How quickly should you greet a customer?
  6. 8. Step 3 action you do after customer makes a request
  7. 9. What you do when you see Service on Purpose work
  8. 10. a way to practice Service on Purpose
  9. 11. What we build with customers
  10. 12. Service on Purpose meets the banks ____ plan