Service Skills Crossword Conundrum!

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Across
  1. 3. Feature to hide email recipients: Abbr.
  2. 4. Email is asynchronous communication. A real-time method like online chat is ______
  3. 7. Prosess of cheking you're emale for errrors befour sendiing?
  4. 10. It "might possibly" be a weak, wimpy word
  5. 11. Quickly getting to know your customer and finding common interests can help build ______
  6. 13. External customers should receive your highest level of service. What level should internal customers get?
  7. 14. In their own minds, customers are always ______
Down
  1. 1. Impactful emails written with a tone of authority and confidence demonstrate ______
  2. 2. ServiceSkills acronym for "We Are Customers To Each Other"
  3. 3. A typographical method for emphasizing written words
  4. 5. In effective emails, "less" becomes ______
  5. 6. Emotion that could result in sending regrettable emails
  6. 8. Taking on a customer issue as if it were yours
  7. 9. Vocabulary used as Informal shortcuts that can appear unprofessional
  8. 12. The Telephone Doctor technique to handle irate customers: Abbr. for "do it now!"
  9. 15. Often equated to money, it vanishes with every unnecessary "Reply All"