Service Standards

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Across
  1. 2. Try to find a way to say this when members ask for help
  2. 4. Be sincere, professional and welcoming when doing this
  3. 7. You do this when you challenge yourself and expectations to think of ways to elevate yourself above the competition
  4. 8. Take time to ___ to members words, tone, body language and watch how they feel
  5. 9. It is important to continue this through training, and other tools like the internet, newspapers, books and television
  6. 11. Members in front of you are always this
  7. 12. We exist because of these
Down
  1. 1. The feeling we want to give members by using their name and thanking them for their business
  2. 3. A way to greet members
  3. 5. A way to help members access their accounts
  4. 6. This is crucial to complete transactions in a way that members will be confident and trusting in your knowledge
  5. 10. What to do without casting blame, if something goes wrong