Service Week 2025

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Across
  1. 2. A tool that hides your IP address and encrypts internet traffic
  2. 4. Musical instrument with 88 keys
  3. 6. A common survey metric that measures customer satisfaction
  4. 8. The largest ocean on Earth
  5. 11. The highest mountain on Earth
  6. 14. A line of waiting tickets or calls to be handled
  7. 15. Online library of articles to help customers self-serve
  8. 18. A software update that fixes security vulnerabilities
  9. 19. Moving an issue to a higher level of support
  10. 22. Collaborating effectively to achieve shared goals
  11. 23. Information provided by customers about their experience
  12. 24. The smallest planet in our solar system
  13. 25. Real-time written communication with customers
  14. 26. A fake email scam that tricks people into giving personal information
  15. 28. Animal that cannot walk backward
  16. 29. The ability to understand and share another person's feelings
  17. 31. First line of defense for online accounts
  18. 32. The hottest planet in our solar system
Down
  1. 1. Process of introducing and training new customers or staff
  2. 2. A self-replicating program that spreads between computers
  3. 3. A system that blocks unauthorized access to a network
  4. 5. A record of a customer’s issue or request
  5. 7. A long-term plan to achieve organizational goals
  6. 9. Key skill for building trust and solving problems
  7. 10. The element that makes up about 21 percent of Earth’s atmosphere
  8. 12. Malware disguised as legitimate software
  9. 13. Agreement defining response and resolution times for customer issues
  10. 16. A date by which a task or project must be completed
  11. 17. Guiding and motivating others to succeed
  12. 20. Measurements used to track performance or progress
  13. 21. A copy of data kept safe in case of loss or corruption
  14. 24. Malicious software designed to damage or disrupt systems
  15. 27. The process of converting data into a secret code to protect it
  16. 30. A temporary effort undertaken to create a unique result