SERVICE

1234567891011121314151617
Across
  1. 5. with good service and good food, you will feel a sense of ____
  2. 7. when the patient approached, you will firstly _____ them
  3. 9. in a multi-racial society you will need this
  4. 10. your projection of voice
  5. 13. create perceptions about you and your company based off of the language that you use
  6. 14. you will able to deliver good service with this
  7. 16. lastly you say ______ you.
  8. 17. having a positive _______ will please our patients
Down
  1. 1. before patient contact and before clean/aseptic procedure are 2 examples of our 5 Moments of Hand ______
  2. 2. impression your immediate outlook will judge by patients
  3. 3. you will need this if you are in a Queue
  4. 4. listen with sincerity
  5. 6. it is our ____ to carry out our duty to the best of our abilities
  6. 8. then you _______ to show you are please to serve them
  7. 11. mile acts of service for others that go beyond what is required or expected
  8. 12. knowing others' needs
  9. 15. instrutions giving _______ will ensure smooth procedure and accurate results