Service

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Across
  1. 1. Customers love when you have lots of this in each pet category (9]
  2. 4. I “might” recommend you (7)
  3. 7. Knowing a customer’s pet names or dietary requirements is very…..[8]
  4. 9. There are 3 of these [5]
  5. 11. It all starts with a warm one of these[8]
  6. 12. I take care of your stats (12)
  7. 13. This value shows the customers you care [5]
  8. 14. I would definitely not recommend you (9)
  9. 15. In stock/Colleagues on shop floor that can answer customer queries (12)
  10. 19. When you get a good NPS you have received good customer…[11]
  11. 20. It works wonders to come across happy [5]
  12. 21. Customer impatience can be battled with this[5]
Down
  1. 2. I am your stats (3,8,5)
  2. 3. Customers receive this if you sign them up [8]
  3. 5. You This finishes the interaction perfectly [5,3]
  4. 6. This card helps both customers and pets [3]
  5. 7. I would recommend you (8)
  6. 8. These good relations come in very handy in customer care (12)
  7. 10. This should happen with every transaction [5]
  8. 13. Knowing as much about as many of these is important [8]
  9. 15. Open and welcoming [12]
  10. 16. Can I help you take your bags to the car [10]
  11. 17. Do you have what it takes? [7]
  12. 18. You gain these when you know your stuff online [7]