Services Marketing - Sec D

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Across
  1. 4. – Electronic transactions for service payments.
  2. 8. – Mobile application providing services.
  3. 10. – Tailoring service experiences for customers.
  4. 11. – Digital ecosystem for service exchange.
  5. 13. – Online system connecting service providers and users.
  6. 17. – Tools used to enhance service delivery.
  7. 19. – Services delivered via cloud computing.
  8. 20. – Protection of digital service platforms.
Down
  1. 1. – Delivering services from remote locations.
  2. 2. – Service provided through the internet.
  3. 3. – Adapting services to individual needs.
  4. 5. – Buying and selling services online.
  5. 6. – Using data to improve service decisions.
  6. 7. – Use of technology to perform service tasks.
  7. 9. – Automated system answering customer queries.
  8. 12. – Service delivered electronically via digital platforms.
  9. 14. – Technology enabling intelligent service automation.
  10. 15. – Healthcare services delivered remotely.
  11. 16. – Customers participating in value creation.
  12. 18. – Group collaborating digitally across locations.