Set 2
Across
- 1. What mechanism in Sales Cloud helps in automating repetitive sales tasks?
- 4. What feature in Sales Cloud assigns scores to potential leads based on various criteria?
- 5. What tool in Sales Cloud provides detailed analysis of sales performance?
- 6. What is the centralized repository in Service Cloud for storing and accessing knowledge articles?
- 9. What does Service Cloud manage and allocate efficiently in terms of service geographies?
- 11. What feature in Sales Cloud manages and assigns specific sales regions to team members?
- 14. What platform in Service Cloud resolves support issues collectively?
- 15. What tool in Service Cloud is used for handling customer service cases?
Down
- 2. What part of Sales Cloud integrates emails for efficient communication tracking?
- 3. What Salesforce product assists in managing service requests?
- 4. What is the core function of Service Cloud?
- 7. What does Service Cloud manage and resolve for customers?
- 8. What does Sales Cloud record to keep track of all customer interactions?
- 10. What data does Sales Cloud collect and analyze to understand customer behavior and preferences?
- 12. What Service Cloud function efficiently assigns support tickets?
- 13. What aspect of Sales Cloud organizes and presents offerings for easy access?