Set 3

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Across
  1. 6. What does Sales Cloud manage in terms of legal agreements?
  2. 8. What process converts a lead into a customer in Sales Cloud?
  3. 10. What Service Cloud tool enables customers to collaborate for solutions?
  4. 12. What agreements specify customer support levels in Service Cloud?
  5. 15. What does Sales Cloud calculate and manage as incentives for salespeople?
  6. 16. What Service Cloud feature allows customers to find solutions independently?
Down
  1. 1. What Service Cloud process routes a case to higher management?
  2. 2. What Service Cloud metric measures agent readiness?
  3. 3. What Sales Cloud tool manages marketing initiatives?
  4. 4. What data in Sales Cloud helps tailor sales pitches to individual preferences?
  5. 5. What Service Cloud term refers to a specific customer problem?
  6. 7. What provides customizable visual representations of sales data in Sales Cloud?
  7. 9. What Service Cloud factor determines the urgency of a ticket?
  8. 11. What Service Cloud process ensures adherence to service level agreements?
  9. 13. What strategy in Sales Cloud involves multiple team members working together to close a deal?
  10. 14. What part of Sales Cloud tracks past interactions and engagements with clients?