Set 4

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Across
  1. 4. What Service Cloud function streamlines repetitive tasks?
  2. 7. What Sales Cloud method involves multiple stakeholders predicting sales together?
  3. 9. What Sales Cloud feature enables the creation of specific data fields?
  4. 12. What process in Service Cloud extends service agreements?
  5. 13. What Sales Cloud process involves invoicing and receiving payments?
  6. 14. What Sales Cloud feature tracks sales activities based on location?
  7. 16. What data in Service Cloud provides insights into service quality?
Down
  1. 1. What Sales Cloud source involves obtaining leads through recommendations?
  2. 2. What Sales Cloud function involves collaboration with external partners?
  3. 3. What process in Service Cloud guides new customers through product setup?
  4. 5. What Service Cloud feature ensures access to up-to-date information?
  5. 6. What Sales Cloud tool allows access to sales data on-the-go?
  6. 8. What Service Cloud feature troubleshoots issues remotely?
  7. 10. What Service Cloud tool gathers customer feedback?
  8. 11. What Sales Cloud metric measures the efficiency of sales efforts?
  9. 15. What Service Cloud practice tracks and resolves issues?