Set C - Solve the crossword using the given clues (5 marks)

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Across
  1. 2. the process responsible for identifying, anticipating and satisfying customer requirements profitably.
  2. 5. the C in 'CRM'
Down
  1. 1. Stage in PLC when product is launched in market.
  2. 3. A small or narrow market segment
  3. 4. A name, term, design, symbol or any other feature that identifies one seller‟s good or service as distinct those of other sellers