SFU Customer Service Excellence

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Across
  1. 2. vs purpose
  2. 4. exceed the customers
  3. 7. use polite eye contact when you are talking to a
  4. 8. we judge ourselves based on our best
  5. 9. each customer
  6. 10. make sure you look
  7. 11. work quickly, but never compromise
  8. 12. know your
Down
  1. 1. make sure everyone receives a warm
  2. 3. others judge us on our actual
  3. 5. help your customers with
  4. 6. customers feel better when you
  5. 8. how you look is critical for a positive first