SHSM Takeaways

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Across
  1. 2. The manicure _________ is used to soak the nails.
  2. 3. Fifty five percent of a message's meaning comes from the movements and positions of the _______
  3. 5. Polite greeting, giving your caller the attention and letting them _________ before you interject are examples of good phone etiquette.
  4. 7. The three main channels of communication are: body language, speaking and _____________
  5. 10. Sanitation and disinfection are important components of Health and ___________
  6. 13. Without anyone to listen, there would be no point in anyone ____________, and vice versa
  7. 14. It reflects the respect, integrity and commitment important within those professions and societies
  8. 15. We wash our hands for 20 __________ or enough time to sing happy birthday twice.
  9. 17. Hand _________ is used to massage the hand and arm.
Down
  1. 1. We use a tail ________ when sectioning hair.
  2. 4. Barbicide is used to ______________ the combs after washing and drying them
  3. 6. Proximity is the nearness of another to one's personal ________
  4. 8. Top coat is used over the two coats of colored polish to give a nice _______ finish
  5. 9. Personal ___________ is priority when working in a service industry.
  6. 11. You all received an individual ___________ kit.
  7. 12. If you dismiss etiquette, you are saying that you do not really want to ____________
  8. 16. First coat of polish, enhance the colored polish to adhere.