Signal to Noise

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Across
  1. 1. Product introduced by Steve Jobs in 2010
  2. 4. Measured by response time (instead of SL)
  3. 6. Lines
  4. 7. What a dog "shakes" with
  5. 9. Column to the right of the decimal "___ Place"
  6. 11. Type of port for a flash drive
  7. 12. Another way of communication, aside from phones
  8. 14. The first one was sent in 1971
  9. 17. IX + VIII
  10. 19. This clu has twu
  11. 22. Movement indicator line
  12. 24. Preserve with salt or Disintigration's band name
  13. 25. Hung up
  14. 26. x or y plots, on graphs
  15. 27. Monthly billing dates?
  16. 30. Alternate way of communication, aside from phones
  17. 31. Seis รท dos
  18. 33. People working together toward a common goal
  19. 35. Texting tech
  20. 36. The "S" in DST
Down
  1. 2. They might be strategic or tactical
  2. 3. The art & science behind meeting contact center goals
  3. 5. Normalize raw data
  4. 8. Forecast grade?
  5. 10. Spreadsheet program used by most WFMers
  6. 13. Multiplied with 18D to produce workload
  7. 15. More than half, but less than all
  8. 16. 15-minutes, 30-minutes, etc.
  9. 18. Demand in a contact center
  10. 20. Contact Center's main feed?
  11. 21. A tilde might be seen under it
  12. 23. Communication system structured like a pyramid
  13. 28. The graphical representation of data
  14. 29. In-box clutter
  15. 30. Like potato chips, but not mashed potatoes
  16. 32. Algorithm to solve for random call arrivals
  17. 34. ___ Sketch