SM-066

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Across
  1. 2. Established specifications used to measure the amount of work produced
  2. 4. The rate at which an organization has to replace employees
  3. 6. The process of coordinating resources to accomplish an organization’s goals
  4. 7. Established specifications used to measure the degree of excellence of a good or service
  5. 8. Overseeing employees’ actions, monitoring their performance, and providing guidance and feedback
  6. 10. Top-level management
  7. 12. An exchange of information in which the words and gestures are understood in the same way by both the speaker and the listener
  8. 14. The management function of providing guidance to workers and work projects to achieve goals
  9. 15. A tangible item that is given in return for someone’s service or accomplishment
  10. 16. The process of actually giving verbal or written instructions to employees
Down
  1. 1. The act of encouraging a desired response by giving something pleasant
  2. 3. Ongoing; without stopping
  3. 5. The act of terminating or withdrawing something unpleasant when a desired response is given
  4. 9. The ability to guide or direct the actions of others in a desired manner
  5. 11. The process, from idea to production, by which any idea becomes reality
  6. 13. The process of getting employees to strive to achieve management's objectives because they want to achieve them